Frequently Asked Questions

Have questions? We have answers! If you have any additional questions, feel free to contact us.


Why should I buy Groove3 tutorials?

The answer is simple... Our tutorials are professionally created by real-world producers, engineers and power users who painstakingly research all the facts and details so you don't have to. The info is then produced in a way that is easy to understand, while still being incredibly in-depth. Then to top it all off we offer exciting and flexible ways to view and own the videos on any budget.

Is Groove3 now working with Hal Leonard LLC?

For sure! In 2018 Hal Leonard LLC acquired Groove3 with the plans to make it the best self-learning resource for music tech and musical instruments and more!

Is there support after the sale?

Of course! We pride ourselves in offering the best customer service in our field. Our average ticket response time is 5.4 hours, including weekends! During business hours emails are usually answered within an hour or two. After hours and on the weekend, we still offer email support but it may take 12 - 24 hours for a response. You can create a support ticket at any time by emailing us at support@groove3.com or filling out the on our contact page.

What is the All-Access Pass?

The All-Access Pass is the best value on the interwebs! Purchasing a One Month or One Year All-Access Pass gives you instant access to EVERYTHING on Groove3 for that time period, including ALL new releases that come out during your active membership. (We release new titles every week!)

Are the videos online the same ones that are in the digital download?

Yup, they sure are. Our viewing and purchase options for all of our products feature the same great content and video quality!

Do I have to be connected to the internet in order to watch the tutorials?

Yes and No. If you have an "All-Access Pass", which is an online membership, then yes. If you have purchased a digital downloadable product, after the download is complete, you no longer have to be connected to the internet to view it.

Can I view the videos as many times as I like?

Yes! Watch them as many times as you like... there are NO viewing limits during your active membership.

What is the cost?

We offer a wide range of pricing, both for download and online streaming. Prices range from title to title. You can get online access for as low as $15/month and downloads typically range from $15 to $40. Just visit any product page for exact pricing details.

What is Groove Cash?

Groove Cash is our way of thanking you for your patronage. For every dollar you spend you get 10% back! For example. if you spend say $50, you'll get $5 of Groove Cash added to your account. You can then apply any of that $5 in Groove Cash towards your purchase. (Sorry Groove Cash can not be applied to monthly All-Access Passes, only One Year All-Access Passes.

Where can I find my Groove Cash?

You can see your available Groove Cash by signing in to your Groove3 account and then clicking "View Account". On the left side under "Account Settings" you'll see "Groove Cash". Click that and you'll see your available balance.

How do I use /apply Groove Cash?

You can redeem Groove Cash on download products or the One Year All-Access Pass. When you accumulate Groove Cash your available Groove Cash balance will show when checking out. You can then apply any of it to your order during the checkout process. You must be logged into your account to see your Groove Cash balance and apply it to your order. Groove Cash is not transferable and cannot be used to purchase 30 Day All-Access Pass auto renewal subscriptions.

What forms of payment do you accept?

We gladly accept Mastercard, Visa, American Express, Discover, and PayPal.

Does Groove3 share or sell my personal information?

Heck no! We take your privacy very seriously and squirm at the thought of subjecting you to spam or other electronically delivered nuisances. See our full Privacy Policy here.

If I have an existing monthly All-Access Pass membership and I want to purchase a One Year All-Access Pass, do I lose any time?

Nope! Any remaining time you have on your monthly All-Access Pass is automatically added to your new yearly All-Access Pass. Cool!

If I have an existing yearly All-Access Pass membership and I want to purchase another One Year All-Access Pass, do I lose any time?

Nope! Any remaining time you have on your existing yearly All-Access Pass is automatically added to your new yearly All-Access Pass. More cool!

Are these videos restricted / protected in any way? Do I truly own them?

Yes and No... Our online All-Access Web Pass products are currently only viewable online, so they are not downloadable. Our digital download versions are, so you can watch them anytime without an internet connection. In either case you're purchasing the right to view the content for yourself only. Groove3 will always "own" the content, you're simply purchasing the right to view it.

Do I have to be connected to the internet in order to watch a Digital Download product?

No, once you are done downloading it, you simply launch the player application and watch from your computer's hard drive, as that's where the content is stored.

How large is a digital download product?

The downloadable products range from 300 mb to 1 gb in size.

What does my computer screen resolution have to be set at?

Your viewable screen size must be set to 1024x768 or larger.

Do you have an AppleTV App?

Yes, but a new version is on its way! Check back here for more info once it's available.

Do you have a Roku App?

Yes, but a new version is on its way! Check back here for more info once it's available.

What is Groove3's phone number?

Our toll-free number is 1-800-460-7509 and will work anywhere in the U.S.
International customers can call 1-512-265-2408.
We are available for phone calls Monday through Friday from 9:00 AM to 6:00 PM Central Standard Time.

What is Groove3's support email address?

support@groove3.com

What are Groove3's hours of operation?

We are in the office Monday through Friday from 9:00 AM to 6:00 PM Central Standard Time.

I have more questions that aren't answered here, how can I contact Groove3 for a quick answer?

We would love to hear from you, just visit this link and we will be glad to assist you. [ Contact Us ]

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