Frequently Asked Questions

Below are some of the questions people have about Groove3 and our award winning training videos. If you have any additional questions, feel free to contact us.


Why should I buy Groove3 tutorials?

The answer is simple... Our tutorials are professionally created by real-world producers, engineers and power users who painstakingly research all the facts and details so you don't have to. The info is then produced in a way that is easy to understand, while still being incredibly in-depth. Then to top it all off we offer exciting and flexible ways to view and own the videos on any budget.


Is there support after the sale?

Of course! We pride ourselves in offering the best customer service in our field. Our average ticket response time is 5.4 hours, including weekends! During business hours emails are usually answered within an hour or two. After hours and on the weekend, we still offer email support but it may take 12 - 24 hours for a response. You can create a support ticket at any time by emailing us at support@groove3.com or filling out the on our contact page.


Are the videos online the same ones that are in the digital download?

Yep, they sure are. All of our viewing and purchase options for all of our products feature the same great content and video quality!


Do I have to be connected to the internet in order to watch the tutorials?

Yes and No. If you have an "All-Access Web Pass" online membership then yes. If you have purchased a digital downloadable product, after the download is complete, you no longer have to be connected to the internet to view it.


Can I view the videos as many times as I like?

Yes! Watch them as many times as you like! There are NO viewing limits during your active membership.


What is the cost?

We offer a wide range of access, both download and online streaming. Prices range from title to title. You can get online access for as low as $15/month and downloads typically range from $15 to $40. Just visit any product page for exact pricing details.


Are these videos restricted / protected in any way? Do I truly own them?

Yes and No... Our online All-Access Web Pass products are currently only viewable online, so they are not downloadable. Our digital download versions are, so you can watch them anytime without an internet connection. In either case you're purchasing the right to view the content for yourself only. Groove3 will always "own" the content, you're simply purchasing the right to view it.


Do I have to be connected to the internet in order to watch a Digital Download product?

No, once you are done downloading it, you simply launch the player application and watch from your computer's hard drive, as that's where the content is stored.


How large is a digital download product?

The downloadable products range from 300 mb to 1 gb in size.


Can I burn the digital download product to a CD-R / DVD-R for backup?

Yes. Simply open up your product's folder and select ALL of it's contents. Then add these items to a new blank disc in your burning software. Be sure to burn them to media large enough to contain it. If on Mac, you can control click on the product folder and view "Get Info" to find out the actual size of your product's folder. If on PC, you can right click and view "Properties" to find out the actual size of your product's folder. THIS DVD-ROM is for backup purposes and playback from a computer only and will not work in a conventional TV DVD player.


Can I play the videos directly from the CD-R / DVD-R disc I burned?

Yes. Simply insert the disc into your computer and then launch the gPlayer application, just as you would from the download. The player will launch as usual.

 

What does my computer screen resolution have to be set at?

Your viewable screen size must be set to 1024x768 or larger.

 

What is Groove3's phone number?

Our toll-free number is 1-800-460-7509 and will work anywhere in the U.S.

International customers can call 1-512-265-2408.

We are available for phone calls Monday through Friday from 10:00 AM to 6:00 PM Central Standard Time.


What is Groove3's support email address?

support@groove3.com


What are Groove3's hours of operation?

We are in the office Monday through Friday from 9:00 AM to 6:00 PM Central Standard Time.


I have more questions that aren't answered here, how can I contact Groove3 for a quick answer?

We would love to hear from you, just visit this link and we will be glad to assist you. [ Contact Us ]