The answer is simple... Our tutorials are professionally created by real-world producers, engineers and power users who painstakingly research all the facts and details so you don't have to. The info is then produced in a way that is easy to understand, while still being incredibly in-depth. Unlike other companies, we have no "filler" such as irrelevant information, long pauses, stuttering or fumbling narration etc.. Then to top it all off we offer exciting and flexible ways to view and own the videos on any budget.

Of course! We pride ourselves in offering the best customer service in our field. Unlike other companies we're available via phone and email during normal business hours and via email after hours. During business hours emails are usually answered within an hour or two. After hours we still offer email support but it may take 12 - 24 hours for a response. Also, we love getting a chance to talk with our customers, so if you have any questions, problems or suggestions, please don't hesitate to let us know.

The quality is the best you'll find as Groove 3 always stays on top of the latest video media technology and incorporates it into our videos. We offer large viewing sizes with sharp graphics while keeping the file sizes as small as possible which means a pleasant viewing experience for you!.

Just click the "Free Videos" tab at the top of our site and follow the instructions for "Option 2"

For all products and services we accept Master Card, Visa, American Express and Discover. For boxed discs and digital downloads we accept personal checks and or money orders. After your check clears we will we send you your product.

Maybe... Please check with your issuing bank to see if your gift card is compatible with internet purchase transactions. Our system requires the 3 or 4 digit security code found on the back of most credit cards to complete a transaction.

Simple, just click the "Products" tab at the top of our site, then choose "All-Access Web Pass". Or just click here! You'll then see information and pricing for our awesome all inclusive web pass that allows instant online access to EVERY one of our tutorials!

Yes! If you ever have a problem with any of our products, your covered. Simply contact us and we'll provide a quick solution free of charge.

Just click the "Support" tab at the top of our site, then click "Contact Us". Or just click here!.

Yes! All of our viewing and purchase options for all of our products feature the same great content and video quality!

Yes. A cable or DSL modem or faster is required to view our tutorials online. You can quickly check and see if your connection speed is sufficient by visiting any of our product pages and clicking the free sample video. If the free sample video plays back with no issues, then all of videos on the site will work just fine.

Yes and No. If you have an "All-Access Web Pass" online membership then yes. If you have purchased a digital downloadable product, after the download is complete, you no longer have to be connected to the internet to view it.

Sorry, at this time you can not. To view while not connected to the internet you would have to purchase an entire downloadable product.

Simple, just click the "Products" tab at the top of our site, then choose "All-Access Web Pass". Or just click here! You'll then see information and pricing for our awesome all inclusive web pass that allows instant online access to EVERY one of our tutorials!

Yes! Watch them as many times as you like! There are NO viewing limits during your active membership.

We offer online memberships for free and as low as $14.99. Just visit any product page and choose a purchase option for exact pricing details.

Yes, we have both recurring and non-recurring membership options. All options are listed out on the All-Access product page. As of 7-14-09 we have begun offering non-recurring membership options. If you choose a one-time billing option, when your access period is over, you will not be billed again. You can log back in at anytime in the future and purchase access whenever you want.

Please contact us for any desired membership upgrades and we'll be happy to quickly take care of you.

Please contact us for any desired membership changes and we'll be happy to help.

Simply visit our "Recover Password" page here and it will be quickly sent to you.

Please follow these steps: 1.Quit or exit your browser so it is NOT running. 2. Launch your browser and MANUALLY type www.groove3.com in the url field. Do NOT use a saved link. 3. Follow the login prompts and you should have access once again. If after following these instructions you still can't login, please contact us.

This is most likely caused by an outdated version of Flash.

No problem! Just login to your account using your old username and password, then purchase any product again.

Just click the "Support" tab at the top of our site, then click "Contact Us". Or just click here!

Yes! All of our viewing and purchase options for all of our products feature the same great content and video quality!

Yes and No... Our online All-Access Web Pass products are currently only viewable online, so they are not downloadable. Our digital download and boxed versions are, so you can watch them anytime without an internet connection. In either case your are purchasing the right to view the content for yourself only. Groove 3 corp will always "own" the content, your are simply purchasing the right to view it.

No, once you are done downloading it, you simply launch the player application and watch from your computer's hard drive, as that's where the content is stored.

Yes. The downloadable products range from 300 mb to 1 gb in size, so you will need a fast reliable internet connection such as a cable modem, DSL modem or fiber optic connection.

The downloadable products range from 300 mb to 1 gb in size.

This totally depends on the product size and how fast your connection speed is. Average download times range from 10-45 minutes.

Mac Instructions:
1. Once the download is complete, the product will automatically "unzip" and a folder will appear in your default download location set by your internet browser. In most cases this is the "Downloads" folder in your Dock.
2. Simply find the product folder, open it, and double click the "Click to Begin" file.
3. The video player will launch and you'll be able to browse through the video categories and titles and watch your tutorials.
4. You can move this folder anywhere you'd like on your computer, but you MUST leave everything in the folder. If you move any of it's components out of the folder, the player will no longer work.

PC Instructions:
1. Once the download is complete, the product will saved to the location you chose.
2. The file will be a ".zip" file and will need to be extracted before viewing it. Simply right click on the zip file and choose "Extract" and choose a location for the new folder.
3. Go to the newly extracted folder and double click the "Click to Begin" file and the video player will launch and you'll be able to browse through the video categories and titles and watch your tutorials.
4. You can move this folder anywhere you'd like on your computer, but you MUST leave everything in the folder. If you move any of it's components out of the folder, the player will no longer work.

Yes. Simply open up your product's folder and select ALL of it's contents. Then add these items to a new blank disc in your burning software. Be sure to burn them to media large enough to contain it. If on Mac, you can control click on the product folder and view "Get Info" to find out the actual size of your product's folder. If on PC, you can right click and view "Properties" to find out the actual size of your product's folder.

Yes. Simply double click the "Click to Begin" file that's on the dic, and the player will launch as usual.

Sorry! Sometimes mail applications flag our download link emails as spam. Please check your spam filter and see if the email is there. If not, please contact us!

The item you are downloading is quite large and depending on your internet connection speed, may take a while. This is usually a good time to grab bite to eat, walk the dog, or spend some time with your "significant other"!

Unfortunately you'll need to start the download over again to ensure the product works correctly.

Just click the "Support" tab at the top of our site, then click "Contact Us". Or just click here!

Yes! All of our viewing and purchase options for all of our products feature the same great content and video quality!

We're sorry, sometimes packages do get lost or sometimes a holiday will delay shipment etc. Please contact usand we'll investigate!

So sorry! Although extremely rare, mixups can happen, just contact us! we will replace the disc immediately.

You're covered! Just send us the broken / defective disc and we'll replace it free of charge.

Just send the broken / defective disc to:
Groove 3 Inc.
PO Box 951
Mauriceville TX, 77626

Please include your full name.the order number or date of purchase and return address with the defective disc.

Just send the broken / defective disc to:
Groove 3 Inc.
PO Box 951
Mauriceville TX, 77626

Please include your full name.the order number or date of purchase and return address with the defective disc.

Just click the "Support" tab at the top of our site, then click "Contact Us". Or just click here!

It is recommended that you set your viewable screen size to 1024x768 or larger.

It's simple... Just login to your account and click the "G-Player" tab at the top of the website. Once the player loads, move your cursor to the right top corner of the player window, and the menu will appear. Now check the "Only Show Full Access" box, and only the tutorials you've paid for will be shown in the player menu.

Just click the "Full Screen" button at the bottom edge of the player window. To return simply press the "Esc" key on your computer keyboard.

Simple, just double click the play / pause button and the tutorial will start again from the beginning.

It's easy, just click the Play / Pause button one time to play or pause the video tutorial.

Yes! Just click the continuos play arrow button located between the Full Screen button and speaker icon. Now the tutorials will continually play after one another. Just click again to turn the feature off.

Just click the "Support" tab at the top of our site, then click "Contact Us". Or just click here!

Just send the item to:
Groove 3 Inc.
PO Box 951
Mauriceville TX, 77626

All products ship via First Class U.S. Mail.

Maybe. If you need a product overnighted please contact us and we'll see if we can accommodate you.

Just click the "Support" tab at the top of our site, then click "Contact Us". Or just click here!

Our toll-free number is 1-800-460-7509 and will work anywhere in the U.S.

support@groove3.com

We are available Monday through Friday from 10:00 AM to 6:00 PM Eastern Standard Time.

Just click the "Support" tab at the top of our site, then click "Contact Us". Or just click here!